Fix today

Some visitors are seeing a security warning on your site

This is the exact wording EverThread uses when it finds this on a customer's site, written for someone who runs a business, not a server. The example site here is yourbakery.com.

What we saw

The certificate for yourbakery.com is installed incorrectly (the browser reports: unable to verify the first certificate). Some browsers and phones accept it; others show a warning.

Why it matters

It looks fine on your own computer and broken on your customers'. Those are the hardest complaints to reproduce.

How to fix it

Send the technical line below to your hosting company or developer. This is usually a five-minute fix on their side.

For your developer

TLS chain validation failed: unable to verify the first certificate. Install the full intermediate chain from the issuer, not just the leaf certificate.

Does your site have this?

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